FAQ
We hope to answer all your questions but if not just contact us! We don't bite!
Platform
What is SETSY?
The SETSY platform is designed to help users easily discover and purchase curated looks,
Mix and match, compare sizes, visualize the look and find new fashion.
Is SETSY free to use?
Yes, the SETSY platform is free to use. You can browse and explore as many clothes as you like without any charges.
How does SETSY make money?
SETSY earns revenue through commission from our partners when you make a purchase.
This helps us keep the service free for you. We appreciate your support.
Can I purchase products directly through SETSY?
Yes, you can buy the entire look through us and we will forward the order to each
store.
How can I provide feedback or suggest new features?
No! Just kidding. Of course you can! We built the platform for you so would love to hear your suggestions! You can send feedback or feature suggestions to us below or email support@setsy.com.au
How can I determine which product variant is for each colour analysis type?
We're working on it!
Purchasing
What's your refund policy?
You can find our policy here.
What's your shipping policy?
You can find our policy here.
What do I do if I have and issue?
You can always contact us at support@setsy.com.au
Can I cancel my order early?
Generally all says are final but please contact us and we will see what we can do. There may be some processing fees or shipping fees if the product has been shipped.
My purchase doesn't match my AI images?
The product listing has all the images from the supplier. We encourage you to look over these images prior to purchase.
Privacy & AI
What personal information do you store?
We store your information securely to help build that customised service for you. Your data is in your control and if you want us to delete it we will. You can read more about this in our Privacy Policy and Terms of Service.
Is your AI Image rendering accurate?
We strive to make the AI imagery as accurate as possible but it should be used as a guide only, to inform your decision making ability. We are constantly pushing the boundaries to make them better for you.
Whats your stance on AI images?
We believe you should know when something is AI generated or not. We place the SETSY AI logo on all AI generated content!
Can I rely on the style guide information?
The style guides are formulated based on your preferences and your body shape, size and features, like all information you choose what you adopt and what you ignore.
What if I think my Colour Analysis Type is different?
We leave this assessment up to our AI and it does a pretty good job, however if you want it changed there is an option to adjust it on your Style Guide page.
